| Shipping Rates
Most shipping is through UPS. Dry mix orders under 2lbs may ship via USPS.
We only ship to the U.S.A. If you want insurance and/or delivery confirmation
on USPS packages, you MUST state this on your order or have the order shipped
at your own risk. These packages will incur extra USPS actual charges for the
extra services.
Shipping and handling is $11.00 if you order just dry mixes or just brewed
coffees and/or syrups. If you order a combination of dry mixes and brewed coffees
and/or syrups, there is an additional $6.00 fee for shipping for a total of
$17.00
Shopping cart does not figure discounts.
Shipping Breakdown
Depending on what you order, you may receive 2 separate shipments for 1 order
placed. The estimated shipping time is 5 - 10 working days after I send you
or your consultant a paid invoice. This time can increase because of holiday
high volume or large orders.
Items from our dry mix supplier include all food mixes, beverage mixes and
tea bags.
Items from our coffee supplier include one pots, 4oz, 8oz, 1lb and 5lb bags
of coffee and 750ml Stasero drink syrups.
Shipping Information
All orders are shipped direct from our 2 suppliers. What this means is that
your coffee is roasted and your dry mixes are hand packed and then shipped direct
to you. No order is processed until full payment has been received. Any order
cancelled after payment has been made will be assessed a 15% fee. Unless a product
is received damaged, there are no refunds. Please note that items with "chips"
in them could melt during shipment in the hot months. Also, pasta will sometimes
cause condensation in mixes if left in the heat. These items are ordered at
your own risk during hot months. If you receive a damaged item/s, you must notify
Cathy within 5 working days in order to receive a replacement or credit. If
a product is damaged in shipment, the box and all packing must be kept so UPS
can inspect it if they choose to for the claim. UPS claims can take up to 6
weeks to process.
APO/AFO Coffee Orders
APO/AFO coffee orders will be shipped to our dry mix supplier first and then
on to you. These orders incur a $5 handling fee for the dry mix supplier to
send the coffees to you for a total of $17.50 in shipping fees. The coffee supplier
does not ship to APO/AFO addresses. This is our fastest and least expensive
option to get coffees to you. Also, please make sure before ordering that your
base/country allows coffee to be shipped to you. Some do not and Kats Coffees
& More will not be held responsible for confiscated coffee. |